Frequently Asked Questions

What is Ackee?
Ackee is a cloud-based customer success platform for software-as-a-service businesses. We make simple to use tools, backed by a powerful data science platform, that enable teams to build scalable workflows boosting customer retention and increasing product adoption
How does Ackee work?
We analyze customer activity data, collected either using our tracking snippet or via one of our integrations, and give you insights on which accounts are at risk and which are the most active. Whenever there's a major change in customer activity, we'll send your team alerts in real time so that you can take action at the first sign of trouble. Full-featured reporting and powerful search helps put key customer metrics at your fingertips, and enables you to build workflows that focus on the clients that need your attention the most.
What integrations does Ackee offer?
We have a growing library of integrations to popular services including Intercom, Google Analytics, Mixpanel, Salesforce, Segment, Zendesk and Stripe. We've got lots more on the way, get in touch if you'd like to chat further.
How much does it cost?
We offer custom packages based on your unique needs, your size, and the feature set that makes sense for your team. For more info, email us and we'll get the conversation started.